Cancellation & Refund Policy

Solvuo ("we," "our," or "us"), accessible at solvuo.com, sells digital credit packs and related entitlements for AI-powered resume tailoring, scoring, and PDF download. This Cancellation & Refund Policy explains when you may cancel a purchase, when refunds apply, and how timelines work. Please read it before completing any payment.

Payments are processed by Razorpay, our payment gateway partner. Solvuo initiates approved refunds; Razorpay routes the amount back to your original payment method. Razorpay does not decide Solvuo product cancellations — those are handled by us under this policy.

Nature of the service (digital goods)

Solvuo delivers digital services only. There is no physical shipping, packing, or courier. After a successful payment, credits or entitlements are normally applied to your account immediately or within one (1) business day. Because access is granted digitally and often instantly, cancellation and refund rights are limited once the service has been fulfilled or credits have been used.

Cancellation

Before payment completes: You may abandon checkout at any time. No charge is made if payment is not completed.
After payment, unused credits: If credits were added to your account but you have not used any credit to generate, tailor, or download a resume, you may request cancellation and a full refund within 7 days of the transaction by emailing us with your Razorpay payment/order ID.
After credits are used: Once any purchased credit or entitlement has been consumed for generating, tailoring, or downloading a resume, that purchase is considered fulfilled and is non-cancellable and non-refundable.
Failed or incomplete payments: If your bank or UPI app shows a debit but Solvuo did not confirm payment success, contact us within 7 days with the Razorpay payment ID. We will verify with Razorpay and either apply credits or initiate a refund for the unsuccessful order.

Eligible for refund

Technical fulfillment failure: Payment succeeded via Razorpay, but credits were not added or the entitlement failed to activate due to a technical error on our side.
Duplicate charges: The same purchase was charged more than once for a single intended order because of a network or browser glitch.
Unused pack cancellation: As described above, unused credits cancelled within 7 days of purchase.

Not eligible for refund

Credits or entitlements already used for resume generation, tailoring, scoring updates, or PDF download.
Dissatisfaction with AI wording, layout, or match score after the service has been delivered. Please use the free preview before spending a credit.
Expired unused credits after the published validity window (for example 7–45 days depending on plan). Expired credits are not redeemable for cash.
Chargebacks filed without first contacting Solvuo support — we ask you to email us so we can resolve billing issues quickly.

How to request a cancellation or refund

Email contact@solvuo.com with subject line "Refund / Cancellation request".
Include your account email, Razorpay payment ID or order ID, purchase date, amount, and a short description of the issue.
We review requests and respond within 3–5 business days.
For approved refunds, Solvuo initiates the refund through Razorpay within 5–7 business days of approval. The amount is returned to the original payment method (card, UPI, net banking, or wallet). Banks typically post the credit within an additional 5–10 business days, depending on your bank or UPI provider.

Shipping policy

Not applicable. Solvuo does not sell physical products. All purchases are digital entitlements delivered to your Solvuo account online.

Related policies

See also our Terms of Service and Privacy Policy. Razorpay's own customer refund guidance is available on their website; product cancellations remain subject to this Solvuo policy.

Contact

Billing and refund support: contact@solvuo.com. More ways to reach us are on our Contact page.